“ECMS” means ELITE CLASS MANAGEMENT SERVICES PVT LTD (A Specialized Service unit owned & managed by Elite Class Management Services Pvt Ltd)

 “Booking Process” means actions steps by Passenger for undertaking the Service booking through online or through an offline mode as may be acceptable to Elite Class Management Services Pvt. Ltd. (ECMS)

Further, we wish to inform you that Elite Class Management Services Pvt Ltd (ECMS) offers its specialized Smart Assist unit to its traveler or a passenger, related to assisting with their Loads/Baggage at various Domestic and International Airports in India.

“Passenger(s)” means the person(s) to whom the Service is being rendered/intended to be rendered by the Passengers. It may be noted that some individual Passenger may also be the Passenger.

“Porter” means Airport Representative, designated or arranged by ECMS or its licensed Vendor to provide Service to the Passenger(s) at Airport.

 “No Show” means the failure by Passenger to reach the meeting point or identify himself/herself to Airport Representative or if in case service not required at the time of identification.

“Online Booking or engine” means the online facility provided on the Website and is available to Passenger(s) for undertaking booking/cancellation of Services subject to the applicable terms and conditions, as provided on the Website or as, maybe agreed by ECMS separately in writing.

“SMART ASSIST” or “Service(s)” means paid Services provided by ECMS at the Airport and as detailed in Clause 2 below and as may be amended from time to time by ECMS and made available on the Website.

“Member” any entity authorized by ECMS in writing on mutually agreed terms and conditions for undertaking bookings and reservations of Smart Assist Services on behalf of their client(s) in India and/or abroad.

“Website” means  


The scope of Services includes the service and its inclusions broadly defined under the following categories:

2.1 Departure Porter Services: Baggage/Luggage/Loads carried out to a Passenger for its International or Domestic flight by ECMS

2.2 Arrival Porter Services: Baggage/Luggage/Loads carried out to a Passenger arriving on International or Domestic flight by ECMS

For more information on Services please refer to our Website  


3.1 Passenger must complete the Booking Process on the Website in advance for availing Services and confirmation of Services pursuant to all online and offline request by Passenger(s) ECMS shall be subject to availability.

3.2 Passenger(s) shall use Online or Booking engine to make a booking for the Services.

3.3 The bookings can be made by the Passenger(s) for Porter Service available online by ECMS from time to time subject to Clause 4.7 below.

3.4 Passenger can book online for up to 07 Airport Representatives, per booking. For group bookings (more than 07 Passengers) Passenger(s) may contact ECMS on contact details provided on the Website:

3.5 Passenger is responsible for providing ECMS with correct and legitimate detail(s) about itself and its Passenger(s) during the Booking Process. ECMS at all times shall reserve the right for taking any additional information about/to/with concerning to the Passenger(s) during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.

3.6 Any and/or all request(s) as may be received and acknowledged by ECMS does not guarantee the Service by ECMS and shall be subject to written confirmation by ECMS

3.7 ECMS reserves the right to accept or decline or cancel Passengers request for Service without assigning any reasons.

3.8 During the Booking Process the Passenger(s) are requested to take extra care while providing information about the Passenger(s), date and time of travel, contact numbers. etc. ECMS assumes no responsibility whatsoever on the account of any problem that may arise on account of false/ erroneous information provided by Passenger(s) to ECMS or any delay or cancellation of flight or for any reason whatsoever including any major event, change in flight schedule, failure of Passenger(s) to report at the airport on time.

3.9 Once the Booking Process is completed, Passenger can request for cancellation of Services in case of any changes in travel plan and ECMS shall initiate the refund process online with the Cancellations and Refund Policy provided in Clause 5 below. However, the cancellation and refund to the Client(s) of any Member must be processed through the issuing Member-only subject to the cancellation and refund policy.

3.10 It is hereby clarified that during the process of booking by Online Engine on our Website, if there is any “transaction fee” which is charged by the bank issuing the credit/debit card, such charges shall be paid by the Passenger and ECMS shall have no liability to pay such a transaction fee.

3.11 All Members shall deal with their clientele by themselves and ECMS assume no responsibility for transaction between Member and its client. For all confirmed and legitimate Service(s) bookings by Member(s), ECMS shall only be responsible for providing Service(s) to Passenger(s), subject to the terms and conditions of Porter Service at the Airport.


Payment of online booking is accepted by all major credit/debit card (“Card”). In case the card used to transact online is issued in a country other than India there may be bank charges applicable and ECMS shall not responsible for any charges that may be levied by the Card Issuing Bank. The Card payment is subject to authorization from the bank issuing the Card.


If the Passenger has an account with any of the mentioned banks under the heading net banking on our Website, then Passenger can pay for the booking(s) securely through the respective bank Internet banking option and the amount will be automatically debited from your account. ECMS is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted/secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank. This facility is valid for all bookings made in Indian Rupees (INR) currency only.

For more information on Services please refer to our Website


Performance of Services to Passenger(s) by ECMS at the Airport shall be subject to the following conditions:

4.1 Passenger shall identify himself/herself to our Airport Representative or call on the number provided on Booking confirmation on Arrival or Departure at Airport.

4.2 Passenger(s) shall be solely responsible for compliance with all governmental regulations upon utilities used while departing or arriving at the airport and ensuring that all required documents are in order and also comply with all conditions/requirements stipulated by the Government of India and other relevant authorities and agencies in relation to their Air Travel.

4.3 Service by ECMS to Passenger(s) shall be subject to written confirmation of Service.

4.4 Duration of Service: The performance of Service will commence at the scheduled meeting time or the time of service as per the booking confirmation. However, ECMS at its sole discretion may permit Passenger(s) a window of 10 (Ten) minutes from the scheduled meeting time to avail the Porter Service(s).

4.5 In case of any failure of Passenger(s) to report on time at the meeting point or the time of service as per the booking confirmation, she/he shall be deemed as a NO SHOW and the Service will not be assured.

4.6 For each booking of service, Baggage/Luggage of 02(Two)Pcs carried out to Passenger(s). Passengers shall provide the requirement of porter service during the Booking Process.ECMS may accept the additional requirement of porter services on payment of additional charges on the spot, subject to availability.

4.7 ECMS shall at its sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Passenger(s) at its sole discretion. In such cases, ECMS’s liability shall be limited to re-performance of the canceled Service. In cases where ECMS is unable to re-perform the service, a partial/full refund may be provided by ECMS to the Passenger(s) at its sole discretion.

4.8 Delays and cancellations of Service by ECMS may result from factors beyond its control such as accidents, governmental restrictions, and other events of force majeure, ECMS’s liability shall be limited to re-performance of the cancelled Service.

4.9 ECMS at all times shall reserve the right to withdraw the Porter Service without assigning any reason and without further reference, in case the Passenger(s) is/are in breach of any term and condition of the Porter Service.

4.10 Passenger shall not use the Porter Service or its reference for any unlawful or prohibited purposes.

4.11 ECMS at its sole discretion may decline to provide Service in case of any misconduct or any unlawful or prohibited activity by the Passenger(s).

4.12 For all products, and services provided by third parties (for example, limousine transfers, floral deliveries, hotels reservation.), the terms and conditions, cancellation and refund policies of such third party shall be applicable. ECMS shall not be liable to Passenger(s) regarding any product and service provided by any third party.

4.13 ECMS’s liability, if any, shall in no event exceed the total charges paid by the Passenger(s) for the Services. Under no circumstances, ECMS shall be liable for any consequential, exemplary, special, indirect, incidental, or punitive damages.

4.14 Passenger(s) agrees to indemnify ECMS with respect to all claims, damages, losses, costs, and expenses (including legal expenses) which are awarded against or incurred by ECMS as a direct result of acts or omissions by Passenger(s) either during the course of booking and/or using the Porter Service.

4.15 ECMS shall not be liable for the consequences of any delay or for any loss, cost, or expense incurred by Passenger(s) as a result of the actions of any other party including without limitation the Airline, Customs and Immigration Authorities, etc.

4.16 In relation to the Service, ECMS accepts no liability for any items left or disclaimed by the Passenger(s) during the course and after providing the Service.

4.17 By offering Services, ECMS does not accept any liability for damages, losses, or delays that may result on account of improper documents including without limitation possession of a valid ticket, visa, passport, or any other requirement in relation to entry, exit, length of stay, special permissions, etc. as may be required for traveling through ECMS

Passenger(s) acknowledge and agree to inform Passenger(s) of these Terms and Conditions including with Conditions of Service at the airport provided above.


5.1 Passenger(s), if they wish to cancel their booking must request for the cancellation of booked service using the “Manage My Booking” tab provided on Home Page of Website. ECMS shall review such cancellation request(s) for its authenticity and once approved by ECMS, the service booking will be canceled and the refund process will be initiated and necessary credit will be provided to the Passenger subject to the deduction of the applicable cancellation charges. Refer below the specification provided under the cancellation of services.

5.1.1 Any cancellation of services made within 48hrs prior to the scheduled arrival or departure facilitation, the 50% refund will be processed (excluding processing fee). 

5.1.2 Any cancellation of services made less than 24hrs to the scheduled arrival or departure facilitation, no refund will be processed.

5.1.3 At the part of service failure at any channel due to the security or any other reasons, the 100% refund will be processed, exclude processing fee.

Note: ECMS shall endeavor to process the refund if applicable, within 15 working days from the date of cancellation.

5.2 No refund will be made in case of the following:

5.2.1 Wrong information about travel details of Passenger(s) during the Booking Process;

5.2.2 No SHOW for service;

5.2.3 Late arrival at the airport which results in denied check-in or boarding by the airlines;

5.2.4 In case of any misconduct or any unlawful or prohibited activity by the Passenger(s).


5.2.5 ELITE CLASS MANAGEMENT SERVICES PVT LTD believes strongly in protecting user privacy. Please refer to ECMS privacy policy, incorporated by reference herein, that is posted on the Website,  


5.2.6 Unless you notify our Airport Representative, while they are calling you, of your desire to opt-out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations ECMS and its designated in house teams(s).


5.2.7 We provide easy and simpler ways to opt-out from future solicitations. You may also choose to opt-out, via sending your email address to OR You may send a written removal request to the office at. SMART ASSIST c/o ELITE CLASS MANAGEMENT SERVICES PVT. LTD. Elite Tower, 2nd Floor, G-364/B, Raj Nagar-II, Palam Colony, New Delhi-110077 India.


The scope of Services includes various services and packages broadly defined under the following categories:

6.1 ECMS reserves the right to amend, add to, change or remove any part of these Terms and Conditions at any time, without notice. Any changes to these Terms and Conditions or any terms posted on the website apply as soon as they are posted. By continuing to use the Website after any changes are posted, you are indicating your acceptance of those changes.

6.2 ECMS may add, change, discontinue, remove or suspend any other content posted on the Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.

6.3 ECMS reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of ECMS systems, as well as its client’s interests, are, and remain, well-protected.

6.4 ECMS may take various steps to verify and confirm the authenticity, enforceability and validity of reservations placed by Passenger(s).

6.5 ECMS in its sole and exclusive discretion, concludes that any booking(s) is not or do not reasonably appear to be, authentic, enforceable, or valid, then ECMS may cancel the said booking any time before or during the Service.

6.6 Any communications or materials to the Website by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, as may be received by ECMS will be treated by ECMS as non-confidential.

6.7 Passenger(s) hereby give up any and all claim that any use of such material violates any of Passenger(s) rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way ECMS uses such material.

6.8 Any material submitted to our Website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, transmitted, or used by ECMS anywhere in the world, in any medium, forever. Passenger(s) agrees that it has read our Privacy Policy as provided on our Website.

6.9 Passenger(s) acknowledges that Internet transmissions are never completely private or secure. Passenger(s) further understands that any message or information as may be sent to our website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message or email or any communication written or verbal to ECMS does not cause ECMS to have any special responsibility to Passenger(s).

6.10 Copying of part or all the contents of this website without permission of ECMS is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the Services.

6.11 Disputes, if any, shall be subject to Indian laws and shall be exclusively subject to the jurisdiction of the courts in New Delhi.

6.12 The booking for Services displayed on this website may not be available for purchase in any particular country or locality. The reference to such Porter Services on the website does not imply or warrant that the booking of Services will be available at any time in such a particular geographical location(s). Person or entity interested in booking the Services may check with their local members for information on the availability of Services.


7.1 ECMS has proprietary rights and secrets in our services and products. ECMS also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.